1. Introduction
At HARDWARE STORY SDN. BHD., your privacy matters to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you visit our website, place orders, or interact with our services.
By using our services, you agree to the practices detailed below. We are dedicated to safeguarding your data and ensuring your shopping experience with us is secure, reliable, and transparent.
2. What Information We Collect
We gather both personal and non-personal data to operate effectively and offer a better shopping experience.
Personal Information
Collected when you register, shop, or reach out to us:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (secured through trusted payment providers — we never store card data)
- Purchase and order history
- Any information you share through forms, emails, or calls
Non-Personal Information
Automatically collected to improve our site’s functionality:
- Browser type and device used
- Pages visited and time spent on site
- Referrals or entry sources
- Cookies and related tracking tools (see Section 6)
3. How We Use Your Information
We use your information strictly for business-related and service enhancement purposes:
- To process and deliver orders efficiently
- To offer customer support and resolve issues
- To keep you updated on order status or account matters
- To personalize your browsing and shopping experience
- To maintain and improve our website’s speed and performance
- To send promotional offers (with your consent)
- To comply with legal or regulatory requirements
We never sell or misuse your personal data.
4. How We Share Your Information
We only share your data with reputable third parties necessary to support your transactions and services:
- Payment Providers – for safe transaction processing
- Delivery Partners – such as J&T, DHL, and others for efficient deliveries
- IT/Marketing Vendors – only for maintaining our digital platforms or with your explicit consent
- Regulatory Authorities – only if required by law
All service providers we work with must comply with strict data protection standards.
5. Data Retention
We store your information only for as long as necessary:
- To fulfill your orders
- To support after-sales and warranty services
- To comply with tax, accounting, or legal obligations
For data removal requests, please email hardware.story@outlook.com unless specific regulations require us to retain certain records.
6. Cookies and Tracking Technologies
We use cookies to enhance your hardware shopping experience:
- Essential Cookies – enable cart functionality and website navigation
- Analytics Cookies – help us understand customer behavior
- Marketing Cookies – (if used) tailor promotional content based on your interactions
You can manage or disable cookies through your browser settings, though some features may not work as intended.
7. Your Rights
Under the Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access your personal data
- Request correction of any inaccurate details
- Withdraw consent at any time
- Request deletion of your data (subject to lawful exceptions)
To exercise your rights, contact us at: hardware.story@outlook.com.
8. Data Security
We implement rigorous measures to keep your data secure:
- SSL encryption for all online transactions
- Firewalled and secure servers
- Restricted access for authorized personnel only
- Staff training on data privacy practices
Though no system is completely immune, we actively monitor and improve our security frameworks.
9. Third-Party Links
Our website may include links to third-party platforms (e.g., courier tracking, payment portals). We are not responsible for their privacy practices, and encourage you to review their policies before submitting any data.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal, technological, or service changes. Updates will be posted on this page along with an effective date. Please review this policy from time to time.
11. Contact Us
Have questions or concerns about your data or this policy?
Reach out to us anytime:
📧 Email: hardware.story@outlook.com
📞 Phone: 017-546 3369